Anyway back to our Monday evening there we are sat down, feeling smug whilst watching the catalogue of disasters played out in front of us when all the time unbeknown to us we had our very own Hotel Inspector sleeping under our roof that night! So you see it really does happen. Although we are visited and inspected by Visit Britain every year we only have an anonymous inspector every 3 years and without fail every time we have never spotted them until they revealed their identity after breakfast. Apparently she had been trying to stay for some time but we had been too busy and it has taken her several months to get a vacant room, we should have guessed when she booked and said she would take any room we had free!
By the time you find out who they are it is too late you have already been judged on everything from your standard of cleanliness to customer service, from the breakfast to the quality of your rooms. Fortunately we performed very well and retained our 4 Star rating, she commented that her breakfast had been cooked to perfection which pleased John no end.
Although I can't believe anybody likes the experience of being inspected for us it is important that we are assessed externally by an independent body, so we can be judged and to some extent bench marked against other accommodation providers. Personally we feel the rating system provides a clearer indication to potential customers as to what they can expect to find.
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